ZizoBet Privacy Policy

At ZizoBet, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit zizobet.com or use our services. By registering an account and using our platform, you agree to the practices described in this ZizoBet Casino privacy policy.

Who We Are

ZizoBet Casino is owned and operated by Santeda International B.V, a company registered in Curacao with Company Number 151296, Registered Address: Zuikertuintjeweg Z/N, Curacao. We are licensed and regulated by the Curacao Gaming Authority (CGA) under License Number OGL/2024/1798/1048. Santeda International Limited, with a registered office in Limassol, Cyprus, acts as a payment agent for our parent company. Throughout this document, "we", "our", and "us" refer to Santeda International B.V and its affiliated entities operating ZizoBet.

Information We Collect

When you create an account, make a deposit, or browse our site, we collect various categories of information necessary to provide our services and comply with our regulatory obligations. Here at ZizoBet, we only collect data that is relevant to account verification, security, payment processing, and service improvement.

• We collect your personal identification details, including your full name, date of birth, email address, and phone number
• We gather address and residency information to verify eligibility in your jurisdiction
• We record payment and transaction data, including deposit and withdrawal history via Visa, Mastercard, Apple Pay, Google Pay, Neosurf, MiFinity, CashtoCode, Interac, and cryptocurrencies such as Bitcoin, Ethereum, and Litecoin
• We track your gaming activity, including game selection, wagers, and bonus usage, to improve our services and enforce wagering requirements
• We collect technical information such as IP address, device type, browser, and login timestamps
• We may request identification documents (KYC) to confirm your identity before processing withdrawals

How We Use Your Information

Our ZizoBet platform uses the information we collect for several legitimate purposes. We process your data to open and manage your account, verify your identity, process deposits and withdrawals, and deliver promotions such as our Casino Welcome Bonus or Crypto Welcome Bonus. We also use your data to communicate important account updates, respond to support inquiries, and detect fraudulent or suspicious activity.

• We use your data to verify your age and identity in compliance with our licensing requirements
• We use transaction records to process withdrawals within our stated limits, including weekly and monthly caps
• We analyze gameplay data to personalize offers and improve the gaming experience across our 8,000+ games
• We use contact details to send service notifications, promotional offers, and VIP program updates where you have consented

Legal Basis for Processing

We process personal data on the basis of contractual necessity, legal obligation, legitimate interest, and, where applicable, your consent. Our ZizoBet Casino team ensures that any processing of your sensitive information, such as payment details, is conducted securely and only for purposes disclosed in this policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on zizobet.com. These tools help us remember your preferences, analyze site traffic, and deliver relevant promotions. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality. For more details, please refer to our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who assist us in operating our services, including payment processors, identity verification providers, game providers such as Pragmatic Play and Evolution Gaming, regulatory authorities, and our affiliate program partners.

• We share data with payment providers to process your deposits and withdrawals securely
• We share information with KYC verification services to confirm your identity
• We disclose data to regulatory bodies, including the Curacao Gaming Authority, when legally required
• We may share limited data with marketing partners for affiliate tracking purposes

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. Our ZizoBet Casino retention practices ensure that data no longer required for legitimate business or legal purposes is securely deleted or anonymized.

Data Security

Our ZizoBet team implements industry-standard security measures, including encryption, secure servers, and restricted access controls, to protect your personal and financial information from unauthorized access, loss, or misuse. While we strive to maintain robust safeguards, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. At ZizoBet, we respect these rights and provide mechanisms for you to exercise them.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You can withdraw consent for marketing communications at any time
• You may request a copy of your data in a portable format where applicable

To exercise any of these rights, you can contact our support team at [email protected], and we will respond in accordance with applicable data protection laws.

International Data Transfers

As ZizoBet serves players across international markets including the United Kingdom, Spain, Germany, France, Italy, Australia, and Canada, your data may be transferred and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place to protect your information whenever such transfers occur.

Children's Privacy

Our services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page periodically. Continued use of our ZizoBet Casino services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please reach out to our dedicated support team. We are available 24/7 via live chat, or you can email us directly at [email protected]. For VIP-related inquiries, contact [email protected], and for affiliate matters, reach [email protected].